- ¿Why do youé should I be registered?
Registration on the starsport.com website is a condition for using all products available on the website. products available on the website. Registration entitles you to open an account on starsport.com account free of charge and without obligations. Use the account to manage your bets and personal data. You can bet with real money after replenishing your account.
- ¿Cóhow can I register on your website?
To register on our website visit the “Register” section in the upper right corner. right corner. Please be careful and note the proposed registration requirements to avoid further problems. problems. We recommend that you carefully read our rules in advance.
- ¿Why do youé I have to specify my personal data when registering?
The accuracy of your data is a condition for using our products. The administration of your of your money in your starsport.com account is implemented similar to a bank account. bank account. We need to know your first and last name as well as your current residential address. By entering your date of birth, you certify that you are of legal age and that you are able to use the services of starsport.com. It is important that we have your e-mail address so that in case you forget your password or would like us to send it to you. you forget your password or want us to send you notifications, we can contact you by email. e-mail.
- Why is it necessary to fill in the information on the ID card?
This is done for security reasons. In the case of winnings, you will only be able to receive them if you you present your identification document.
- ¿Dónde can I see myúaccount number? account number?
You can see your account number (ID), which was given by the company on the page “My profile”, in the section “My details” ID: 19 … … … …:
- ¿Can I assume any obligationón registeráregistration on the website of starsport?
No. Your registration does not obligate you in any way and you are not required to make regular deposits or place a certain number of bets. deposits or place a certain number of bets. However, by registering you are agreeing to our General Terms and Conditions (GTC).
- ¿Can I change my personal data afteréafter registration?
Please note that you will no longer be able to change your basic data such as your first and last name, date of birth, the currency of your starsport account or the country settings. The reliability and trustworthiness are top priorities for starsport. However, you can change other data even after registration. In special cases (e.g. personal data was filled in incorrectly, etc.). incorrectly filled in, etc.), starsport will check and accept changes to your basic data if you send the corresponding if you send the corresponding confirmation document.
- I don’t want to deposit money right afteréI don’t want to deposit money right after registration. ¿Should I do it?
You do not have to make a deposit immediately. You can make a deposit whenever you wish using the “Deposit” option.
- ¿In whaté cases is the account blocked?
The company reserves the right to block your account if:
– Your betting style does not comply with our company rules.
– Your account is replenished in error.
– Use obscene phrases during phone conversations or in chat rooms.
To find out why your account has been blocked, please contact our technical support managers. our technical support managers.
- ¿Whiché should I do if I have forgotten my passwordñor my username? username?
Try resetting it on our website using the “Forgot your password? password?” option. In some cases (e.g. the email address is incorrect or there is some technical address is incorrect or there is some technical inaccuracy, etc.) it cannot be reset. be reset. You should contact our technical support managers. support managers.
- ¿Can someone access my account?
This can happen if you leave your page without clicking the “Logout” button and close the page using the “X” logout button. and close the page using the “X” exit button.
- ¿Whiché should I do if someone else knows my passwordñpassword / username username?
You must immediately inform the support managers. We will block your account and we will try to solve this problem.
Do this if you are not sending any direct mail to risk management.
- How can we contact you?
You can contact us by the following means:
Call the main office by dialing this number: ( 809) 276-8458
Connect directly with our support managers via live chat. chat.
Hours of Operation Monday through Sunday from 9:00am to 9:00pm.
Gambling and cálculo
- ¿Cóhow to a bet?
First, log in with your username and password. Select one or more bets from our bets from our list and click on an estimated result. Your bet will appear in the bet slip on the on the right side of the page. Next, specify the amount you wish to wager and your preferred bet type (single, system, system, system, etc.). preferred type of bet (single, system or chain). In the third and final stage, you can confirm your bet or cancel it. the bet or cancel it. Please note that our GTCs do not allow cancellation of bets once placed. once placed.
- ¿Cuáwhat are the types of bets?
At starsport you can choose different types of bets. Starting with one prediction, you can use the “Simple” (single) betting option, with two or more predictions you can place an “Express” bet, and with three or more Express” bets, and with three or more predictions you can place a “System” or “Chain” bet. And if you you prefer to place a “Single” or “System” bet, you must select the desired option.
- ¿Whiché is a simple” bet?
A “simple” bet is the simplest form of betting. You predict the outcome, specify the desired bet and place it. If your prediction is correct, you win the bet. Winnings are calculated by multiplying the odds by the bet.
- ¿Whiché is an Express bet and howóhow is it calculated?
“Express” is a bet consisting of two or more events where only one condition is necessary, which is that neither event loses. condition, which is that none of the events loses. The total odds of the “Express” bets are calculated by multiplying the odds of all the individual predictions.
- ¿Whiché bets can be combined to form an “Express” bet?
The vast majority of the bets offered can be freely combined in an “Express” bet. “Express” bet. There are some exceptions, however, such as some Formula 1 bets that can only be placed as “single” bets. can only be placed as “single” bets. Bookmakers decide which bets can be combined, and their decision is based on several factors, such as their decision is based on several factors, such as the respective game or event. You will be informed about this decision at the time the bets are placed. Please note: multiple bets on the same event/outcome cannot be placed as an “Express” or “System” bet.
- ¿Whiché is a Chain” bet and how toóhow is it calculated?
A “Chain” bet is a combination of “Single” bets independent of each other. The condition is to win the first event. The calculation procedure of the chain bet depends on the order of the bets depends on the order of the bets mentioned in the given ticket. From the win of the first event the sum that is equal to the bet for the second event is removed and the added amount forms the “Chain account”. account”. If the next event is lost, the amount from the “Chain Account” is used. Each next event is event is calculated using this principle. If the amount in the chain account is less than the amount of the first single bet – in the “Chain Account” – the amount of the first single bet is used. of the first single bet – in the next event the single bet is counted, proceeding with the remaining amount in the remaining on the account. If there is no money left in the chain account, the chain is interrupted and the bet is lost. and the bet is lost. In case of winning, the amount depends on the number of won events and their coefficients. coefficients.
- ¿Whiché is the System” bet? ¿Cóhow is it calculated and howáHow much is the sum míminimum sum of each bet?
“System” is a bet consisting of at least three events. The program forms variants of the events you have selected. For example, if you select a 2/5 system, it means that at least 2 out of 5 events must win for the bet to win. events out of 5 must win for the bet to be a winner. The minimum amount of each bet depends on the on the system selection.
- ¿Whiché is a “Hándicap or Runline”?
A handicap is an advantage for a selection expressed in goals / points / sets / frames, etc. depending on the type of competition. The handicap is offered by the betting company and can be “positive” (1), “negative” (-1) and “zero”. For example, if you placed a bet on “Handicap 1 (2)” on a football match, this means that the odds are football match, this means that Team 1 “has the advantage” of 2 goals.
- If the match ended 1-1, then once the handicap is added, a 3-1 score will be produced and the will produce a score of 3-1 and the bet is a winner.
- If the match finishes 0-3, then once the handicap has been added, a score of 2-3 will be will result in a score of 2-3 and the bet is a loser.
- If the match finishes 0-2, then once the handicap has been added, a 2-2 score will be will produce a score of 2-2 and the bet will result in a push.
- If the handicap is “negative”, it should be subtracted rather than added.
These types of bets are counted equally.
Let’s look at some other handicapping options.
The W1 Handicap (-1) bet can win only when the first team wins the match by two goals. match by two goals.
Bet W2 Handicap (1) can win only when the second team does not lose the match. match (draw or win of the second team).
Bet X Handicap (1) can be won only when the first team wins the match match by one goal (or when the second team loses by one goal).
Bet X Handicap (-1) can only win when the first team loses the match by one goal (if the second team wins by one goal). the match by one goal (if the second team wins by one goal).
Bet W1 Handicap (-2) can win only when the first team wins the match by three goals. match by three goals.
Bet W2 Handicap (2) can only win on the following result of the game match:
Victory for the first team by one goal
Victory for the weaker team.
Bet X Handicap (2) can win only when the first team wins by two goals. goals.
Bet X Handicap (-2) can win only when the first team loses by two points two goals (or the second team wins by two goals).
- ¿Whiché is a a “double”?
A “Double” bet means that one of the players of both teams must score two or more goals during the given match. more goals during the given match.
- ¿Whiché is a “Hattrick?
A “Hattrick” bet means that one of the players of the two teams must score three or more goals during the score three or more goals during the given match.
- ¿Whiché is “Póker”?
A “Poker” bet means that one of the players of two teams must score four or more goals during the four or more goals during the given match.
- ¿Whiché W1W2 / W1X / X W2 and other bets mean?
In this type of bet, the first symbol shows the result of the first half, and the second symbol shows the second symbol shows the result of the match. For example, the bet W1-W2 means that the first team won in the first half, but the second team won the match. team has won in the first half, but the second team has won the match. The bet W1 X means that the first team won in the first half, and the match ended in a draw.
- ¿Whiché tips for betting on goals do you offer?
The following ways of scoring can be distinguished: direct free kick, penalty kick, header, self goal goal goal, etc.
- When I try to place a bet, I get a message that I’ve exceeded the líI get a message that I have exceeded the win limit. ¿Whiché how high is theílimit of profit limit?
Our bookmakers have the right to set lower winnings limits per bet. limits per bet. You will be informed of this directly when placing your bet. bet.
There can be several reasons to change a winning limit, depending on the supply and demand of a bet. demand for a bet. Please note that winning limits may also be reduced for a short period of time, when our bookmakers a short period of time, when our bookmakers update the odds. Normally, immediately afterwards, it is possible to place the same bet with higher stake amounts. While In the meantime, however, the odds may also have been changed.
- ¿CuáWhat is the sizeño míminimum / mámaximum bet?
The maximum amount of a bet is defined by the maximum winnings amount specified above. specified above. If you have received a message when choosing a bet that your bet amount exceeds the maximum amount, reduce this amount. bet amount exceeds the maximum amount, reduce this amount. The minimum bet amount is $10 DOP.
- ¿CuáWhat are the are the mostámaximum winnings from the bet?
The maximum winnings on a ticket is $500,000 DOP. If the bet comes with a bonus, and the win amount exceeds $60,000 DOP, the bonus will not be paid.
- ¿CuáWhat is the maximum coefficientámaximum ?
The maximum coefficient of a bet is 1000. In case it exceeds 1000, the winner is calculated with a coefficient of 1000. is calculated with a coefficient of 1000.
- ¿Can I remove my prediction from the cup ón?
You can delete separate predictions by clicking directly on the “X” button on the right side of the coupon. right side of the coupon.
- I placed a bet in error, can I have my bet cancelled?
Unfortunately, according to the Terms and Conditions we are not allowed to cancel bets once they have been placed. bets once they have been placed. According to our General Terms and Conditions, a bet is deemed to have been placed as soon as it appears in your betting account under “My bets”. a bet is deemed to have been placed as soon as it appears in your betting account under “My bets”. bets”.
Before confirming a bet, you can cancel it on the bet coupon. However, once you have However, once you have confirmed the bet on the bet slip, your bet is accepted and can no longer be cancelled.
- ¿Cóhow can I check if my bet has been accepted?
After you have confirmed your bet on the coupon by pressing the “place bet” button, you will receive a confirmation of acceptance if the bet has been placed correctly. Every bet you place will appear in your betting account under “Bet History”.
- ¿In whaté case of cancellation of bets?
Bets are void if there is an inaccuracy in the names of players or teams. teams, if there are incorrect odds offered, a wrong total, a wrong handicap, etc. etc. In this case the selection is invalid.
- ¿Whiché what happens in case of postponement / cancellation cancellationócancellation of the cancellation of the match?
The calculation is void depending on the deadlines specified per sport in our Rules. Rules. In the case of an “Express” or “System” bet, the selection is considered void. considered void.
- ¿Cóhow do you is made theáHow is the calculation of a basketball game?
The results for all bets on the match are settled taking into account extra time, unless otherwise stated. unless otherwise stated. One exception: bets on the winner of the match, in which there is a “Tie where there is a “Tie” option, are offered on regular time only, regardless of extra time. overtime.
- ¿Cóhow do you hockey game calculated?
Bets on national and international ice hockey championships are settled on the main time of the games, unless otherwise stated. the main time of the games, unless otherwise stated. unless otherwise stated.
- ¿CuáWhen do I returnáWhen will I get my money back if the game didn’t takeó as planned? as planned?
If the match is interrupted for more than 15 hours, all bets will be settled. will be returned to all bets will be refunded, except those where the result was accurately predicted accurately predicted before the match was interrupted.
- ¿Why do youé the cáWhy is the calculation of my bets?
The calculation is usually done as quickly as possible. The calculation of online games is done immediately during the game; the calculation of offline games will be done as soon as a game is over, no matter what kind of game is over, no matter what type of bet you have placed. However, the calculation can sometimes be be delayed due to some objective reasons: the absence of result information, the same event with different information on several websites with different information on various websites, technical problems, etc.
- ¿Whiché should I do if my bet is calculated incorrectly?
In this case you should call the Live Support department at the head office. The specialists will check your bet and if it turns out that the bet was calculated incorrectly, your winnings will be incorrectly calculated, your winnings will be added to your gaming account.
- ¿CuáHow long How long must an interrupted match be held to be considered finished? finished?
Matches are deemed to have been played if they have been interrupted and not completed within the time specified in within the time specified in points 6 and 7 of the Terms and Conditions, and if the time played is as follows:
Pro Football – 55 minutes of gameplay.
College Football – 55 minutes of play.
Basketball All competitions/leagues except NBA must play a minimum of 35 minutes to get action, unless otherwise specified. to get action, unless otherwise specified.
Pro Basketball – 43 minutes of play.
College Basketball – 35 minutes of play.
Mexican Basketball – 35 minutes of play.
Hockey – 55 minutes of play.
Baseball Sides – 5 innings (4 1/2 if home team is winning)
Baseball Totals – 9 innings (8 1/2 if home team is winning)
Run Lines – 9 innings (8 1/2 if home team is winning)
Tennis – A service
Soccer – If a game is suspended before the completion of the game time, and is not completed on the same day, the game will be completed on the same day, bets on the outcome of the match will be deemed void and all bets will be returned. Includes Goal Lines, Money lines and Totals.
- ¿Whiché what happens what happens to my bet if a match is postponed?
If the event does not take place as scheduled or if the official score of the match is not announced and does not resume within 15 hours is not announced and does not resume within 15 hours, all bets will be refunded or transferred to your account. transferred to your account. If this match is included in your “multiple bet” or “system bet”, your winnings will be calculated at 1 odds.
- ¿Cóhow can I check the result of the preferred game?
As we calculate the bets according to the data of the official websites, you can find the list of these official websites in point 18.3 of the Terms and Conditions. Terms and Conditions.
Our LIVE betting will keep you in suspense until the end of the sporting event. Hundreds of fans place bets simultaneously in real time. The betting odds are dynamic and dynamic and change depending on the course of the sporting event. Simultaneously, detailed information such as the information such as the elapsed time, the current score, the number of yellow and red cards shown, etc., is displayed in real time. yellow and red cards displayed, etc. Live betting is available not only for football matches but also for other events. football matches but also for other sporting events, such as tennis, Formula 1, American football, ice hockey, skiing, etc, ice hockey, skiing, etc.
- ¿Why do youé is Why has the acceptance of the acceptanceóMy bet? bet?
This may occur for the following reasons:
No bookmaker can avoid technical problems (interruption of the transmission during (live) matches, software during (live) matches, software failures, power outages, etc.). power cuts, etc.).
The abundance of bets.
High levels of interest in certain types of sport. Congestion of a network network provider.
The speed of the sport given as an event. For example, a tennis match is an event with a very fast outcome. event with a very fast result, the amount of bets is maximum, the change of the of the coefficients occurs very quickly.
- ¿Why do youé my bet was registeredó twice twice?
This can only happen if you press the button twice. Be careful when placing your bets.
- ¿Why do youé the quota offer stopped prematurely?
The offer of quotas could have occurred for any of the reasons described in 1.
- ¿Whiché how accurate accurate is the data provided on the live matches on your website? website?
Every effort is made to ensure that this information is up to date and accurate. accurate. However, it is intended only as a guide for betting purposes.
- ¿Why do youé is my line is reducedímy limit on the bet (live) (live)?
Any bookmaker has the right to reduce the limit of all or some players. players. In addition, it is not obliged to give an explanation for this and reserves the right to block some players from using its services. services.
- ¿Cóhow can I create a Casino account?
Playing at starsport Casino requires a starsport account. If you do not have one, click on the “Register” button on the Casino page and follow the simple registration simple registration process.
- ¿Whiché should I if I have forgotten my username / password passwordña?
If you forgot your password, first try to reset it through the site using the option “Forgot your password?” option. Password recovery will not work in some cases (for example, the email address is incorrect or there are technical problems). If you have forgotten your name or if you experience other problems, you should contact us via live support, send us an email using our live support send us an email using our support email address [email protected] or use the “Send a message” option on the My Profile page, OR you can also call us at: (809) 276-8458
- ¿Cóhow do I a depositóHow do I make a deposit at the casino in líWhat is it?
Once logged in, press the “Deposit” button at the top of the screen. y select the desired amount and payment method.
- ¿Cóhow can I see whaté games I’ve played for úlast time?
Once logged in, you will be able to view the last games you played by using the appropriate appropriate icons at the bottom of the Casino page.
- ¿Whiché is the generator isúRandom Number Generator (RNG)? (RNG)?
A random number generator (RNG) is a computer program that randomly produces the results of our online casino games. randomly produces the results of our online casino games. Each individual card dealt, dice rolled, or any other pertinent game action is produced by the program without any duplication or unrealistic predictability. duplication or unrealistic predictability.
Since the results are generated in a completely random way, with no possibility of manipulation, fair results are always obtained. manipulation, fair results are always obtained.
- ¿Whiché type games can I play on theíonline at starsport casino ?
starsport offers a wide selection of games to our players. You can find many different 3D games, table games, a great variety of slot games and even live roulette games even live roulette games, and soon also baccarat.